We welcome visits from guests with disabilities and will do everything possible to ensure they have a safe and pleasurable visit and are able to participate in as many activities as possible
Accessibility & Carer Access Policy
We are committed to providing fair and inclusive access for all guests in line with the Equality Act 2010.
Recognised Access Documentation
We accept recognised photographic disability access cards that clearly display a +1 or +2 symbol, such as a Nimbus Access Card or equivalent.
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+1 — one carer required
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+2 — two carers required
The named cardholder must be present, and the card must include a photograph to be valid.
If you do not have an access card but require reasonable adjustments, please speak to a member of our team on arrival so we can discuss available support.
Wristband Discounts
Guests presenting valid recognised access documentation with a +1 or +2 symbol are entitled to:
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£5 off one wristband for the disabled guest
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£5 off one wristband for one carer
Discounts apply only to the number of carers indicated on the access card.
Tokens
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Tokens are not included in the access scheme.
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No discounts are available on tokens, including for carers.
Important Information
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Access documentation must be presented at the time of purchase.
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The cardholder must be present.
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Screenshots, photocopies, or expired cards cannot be accepted.
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Discounts cannot be applied retrospectively.
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Management reserves the right to refuse discounts where valid documentation is not provided.
BALPPA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.